We’re looking for an exceptional manager driven by ambitious targets and data, with an empathetic approach to customer experience and email/text marketing. You’ll optimize our existing programs to build a best in class customer experience for INBLOOM, both strategically and operationally.

Day to day projects:

- Develop the CRM strategy for full customer lifecycle support and growth

- Strategize and execute retention and CX techniques for loyalty, referral, subscription and customer reviews

- Create the monthly email/text calendar based on the brand calendar

- Collaborate with the creative team to build and deploy campaigns or automated journeys

- Oversee our existing CX team 

- Analyze success, measure campaign impacts, and continually iterate to optimize results.

Knowledge, skills and abilities:

- 3-5 years of eCommerce experience at a consumer-facing brand

- Interest in environmentally conscious brands, with a passion for beauty and a natural lifestyle

- Broad CRM knowledge and exceptional spreadsheet data analysis

- Focussed on customer learning and deploying tests for optimal insights 

- Ability to jump in to write or design an email in a bind, is a plus!